How much of the inquiries can it handle alone?

For a store with typical questions about orders, sizes and returns, a large share is resolved without a person. The rest are handed over with context, so the operator does not start from scratch.

Does it work with WooCommerce and Shopify?

Yes, with both. It connects via API for orders, stock and statuses, without replacing your platform.

Does it answer in Bulgarian?

Yes, in natural Bulgarian, including casual questions and typos from phone typing.

Does it really reduce returns?

When it helps with the right size choice and sets expectations before purchase, yes. Prevention before the order is cheaper than processing a return.

2026-06-077 min readBy The Cresare team

AI chatbot for an online store: fewer questions and returns

An AI chatbot for an online store answers "where is my order", "which size" and "can I return" 24/7, reduces returns, and offloads support.

Online store support answers the same questions all day: where is my order, which size should I get, can I return, is it in stock. An AI chatbot for an online store takes these around the clock, answers precisely from the order and product data, and leaves only the complex cases to a person. The result is faster replies, less loaded support, and fewer returns.

Which questions it handles instantly

"Where is my order" — checks the status in Econt or Speedy and gives a tracking link.
"Which size" — asks for parameters and recommends from the product size chart.
"Can I return" — explains the terms and starts the return process.
"Is it in stock" — checks in real time, not from a cached list.

How it reduces returns

A large share of returns come from a wrong choice: wrong size, wrong expectations about the product. When the chatbot helps the customer choose correctly BEFORE the purchase, returns drop. One accurate size answer costs less than processing one return plus the return shipping.

Why deflection does not mean bad service

The goal is not to hide the person but to not make the customer wait for something the machine answers faster. For "where is my order" an instant answer is better service than an email three hours later. For a complaint or a special case the chatbot hands to a person with full context, without the customer repeating themselves.

What it connects with

The chatbot reads from WooCommerce or Shopify for orders and stock, from Econt or Speedy for tracking, and from product data for sizes and descriptions. It works on the website, in Messenger, and in Viber, because that is where customers write.

Frequently asked questions

How much of the inquiries can it handle alone?: For a store with typical questions about orders, sizes and returns, a large share is resolved without a person. The rest are handed over with context, so the operator does not start from scratch.
Does it work with WooCommerce and Shopify?: Yes, with both. It connects via API for orders, stock and statuses, without replacing your platform.
Does it answer in Bulgarian?: Yes, in natural Bulgarian, including casual questions and typos from phone typing.
Does it really reduce returns?: When it helps with the right size choice and sets expectations before purchase, yes. Prevention before the order is cheaper than processing a return.

Describe which questions flood your support in the chat on cresare.com and you get a plan for what the chatbot can take and a rough price. No obligation.