Won’t customers prefer to talk to a person?

For a simple reservation most prefer a quick message over waiting on the phone. For a complex question the chatbot hands the conversation to a staff member, so a person stays an option, not an obstacle.

Does it work in Bulgarian?

Yes. Modern language models understand and write natural Bulgarian, including casual phrasing and typos from phone typing.

What happens on a day off or at night?

That is when it is most useful. It takes reservations and questions around the clock, so you do not lose a guest who messages at 11pm because that is when they remembered to book.

Does it connect to my POS?

Yes, when you want takeaway orders to flow in automatically. We connect to Microinvest or the order system so there is no manual retyping.

2026-06-057 min readBy The Cresare team

AI chatbot for restaurants: automate reservations and orders

An AI chatbot for restaurants takes reservations and orders 24/7 over WhatsApp and Viber, cuts no-shows, and frees up staff. How it works and what it costs.

The restaurant phone rings at the busiest moment and the waiter has to choose between the guest at the table and the caller asking for a reservation. An AI chatbot for restaurants solves exactly that: it takes reservations and questions over WhatsApp, Viber and the website at any time, confirms automatically, and reminds before the booking. The result is fewer missed calls, fewer no-shows, and staff who serve tables instead of the phone.

What the chatbot takes off your staff

Reservations: checks free tables, books a time, sends confirmation.
Common questions: opening hours, parking, menu, vegan options, high chairs.
Reminders: a message the day before and on the day, with a button to confirm or cancel.
Takeaway orders: takes the order and sends it straight to the kitchen or POS.

Why WhatsApp and Viber, not just the website

People in Bulgaria message on Viber and WhatsApp every day, and almost never install a reservations app. So we connect the chatbot to the channels the customer already uses. They write "table for four on Saturday at 8pm" and get an answer in seconds, no call and no waiting.

How it reduces no-shows

An empty reserved table on a Friday night is lost revenue that does not come back. An automatic reminder with one-tap confirmation cuts no-shows noticeably. Anyone who does not confirm by a set time frees the table for the waitlist. The system does this without a person calling and insisting.

Integration with POS and the kitchen

Takeaway orders can flow automatically into Microinvest or the order system, with no one retyping. That avoids double entry and errors during the rush. For reservations themselves, a shared calendar the whole team sees in real time is usually enough.

Cost and timeline

A chatbot for reservations and common questions with WhatsApp and Viber is usually built in one to three weeks. The price depends on whether you want only reservations, or also orders linked to the POS. For a restaurant with a steady call volume, the investment returns quickly from saved missed reservations alone.

Frequently asked questions

Won’t customers prefer to talk to a person?: For a simple reservation most prefer a quick message over waiting on the phone. For a complex question the chatbot hands the conversation to a staff member, so a person stays an option, not an obstacle.
Does it work in Bulgarian?: Yes. Modern language models understand and write natural Bulgarian, including casual phrasing and typos from phone typing.
What happens on a day off or at night?: That is when it is most useful. It takes reservations and questions around the clock, so you do not lose a guest who messages at 11pm because that is when they remembered to book.
Does it connect to my POS?: Yes, when you want takeaway orders to flow in automatically. We connect to Microinvest or the order system so there is no manual retyping.

Describe how you take reservations today in the chat on cresare.com and in a minute you get a plan for what your chatbot would look like, which channels connect, and a rough price. No obligation.